Updates, starting with Lighting

There are quite a lot of updates pending, not posted so far for a variety of reasons. This is the first one, partly because it seems easiest!

I have a project coming up for Halloween, and I decided to buy some (modest) studio lighting gear for this. I find the Lastolite School of Photography very useful for tips on lighting, not just their products, so I decided to buy their Lumen8 dual head kit via long time suppliers W*. Well, as usual the kit arrived very quickly, but one head just would not work. W*’s answer to this was that the only option was to return the entire system (2 heads, stands, reflectors, umbrellas, leads etc). Given that the last time I had to return anything to them it took around 2 months, and several phone calls/emails,to get a replacement, I was not impressed. Emailed Lastolite too, and got an immediate response from them (no response yet from an email to W*), and drove over and exchanged the faulty unit at Lastolite themselves. Any company can have a product that fails, so I don’t hold this against Lastolite, far from it, but unimpressed by W*, and I won’t deal with them again (good supplier if everything works perfectly, but after 2 problem products, I can only say that their service in those conditions is unacceptable for me). I’m happy to pay more for a company that can handle problems properly, but how do you know which are these companies?

Oh, and while visiting Lastolite I was delighted to find that they manufacture the sewn products (though not stands and lighting units) here in the UK, and I also had the opportunity to meet Boris, their peacock!

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About Mike Hessey

I'm a BOF (Boring Old Fellow) and MOS (Miserable Old Soul) whose main interests are photography, cycling, walking and computers. Regrettably recent problems with my legs, back and heart have reduced the cycling and walking.
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